Terms & Conditions
Definitions
“Conditions” means these terms and conditions together with any amendments or updates to them which are issued by us or on our behalf
from time to time;
“Event” means Defiance Presents Event.
“Ticket” means any valid ticket which permits the Ticket Holder to attend the Event at the Venue on the basis of the details set out on the
Ticket and (where applicable) to camp, park or enjoy certain activities or upgrades at the Venue and which is subject to these Conditions;
“Ticket Holder” or “you” means any person possessing or using a Ticket to gain entry to the Event, including (without limitation) the
Ticket Purchaser or any person to whom the Ticket was validly issued or transferred;
“Lead Booker” means the individual who has purchased Ticket(s);
“Venue” means the site at which the Event takes place,
including all adjacent and surrounding areas used or controlled by us in connection with staging of the Event, including without
limitation any car park and camping sites; and
“We” means Defiance Music Collective LLC
These Conditions may change from time to time without notice and in our sole discretion. We will post any changes to the Conditions on
www.DefianceCollective.com.
We shall notify Ticket Purchasers of such changes by email if they materially affect Ticket Purchasers’ rights as a consumer.
1. Upfront Terms
1.1. I agree to hold harmless DEFIANCE COLLECTIVE, LLC, Its affiliates, directors, officers, employees, agents, and assigns (Collectively, The “released parties”) from any and all claims, causes of action, damages, liabilities, costs, expenses, and attorney fees arising out of or related to my use or presence on the premises.
1.2 I acknowledge that the premises may present inherent dangers and risks, including but not limited to, obstacles, uneven surfaces, special effects, live actors, and loud noises that may cause distress. I understand that the participation in activities on the premises may result in serius injury, illness, or death. I assume all risks associated with my presence on the premises and agree to take full responsibility for any damages or injuries that may result.
1.3 I acknowledge that this agreement is a complete and final release of all claims and liabilities against the Released Parties, and that it is binding upon myself, my heirs, executors, administrators, and assigns.
1.4 I also agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses inluding reasonable attorney fees, arising out of or related to my use or presence on the Premises.
1.5. I acknowledge that I have carefully read and understand the terms of this agreement and have voluntarily signed it by accepting at time of ticket purchase for me and/or persons I have purchased for.
2. Ticket SalES
1.1. Only Tickets purchased from www.defiancecollective.com are valid and will allow admission to the Event. Tickets bought from an unauthorized third will be void and may be seized or cancelled without refund or compensation.
1.2 Price and availability information for Tickets (including without limitation, add-ons such as camping, parking and upgrades) is subject to change without notice.
1.3 Tickets are for attendees aged 18 or above.
1.4 Tickets purchased must be purchased with a name allocated to each Ticket at the point of purchase.
1.5 Tickets purchased before the 1st of may 2023 must be updated with the name and information of each Ticket Holder by the 1st of June 2022.
1.6 Confirmation of purchase will be provided by the ticketing agent at the point of purchase and E-Tickets will be issued via email, no later than 2 weeks prior to the event start date.
1.7 If Tickets have not been received 10 days before the Event, please contact the relevant ticket agent quoting Your booking reference requesting a reissuance of Your e-tickets.
2. Refunds
2.1 Tickets are final and non-refundable except as outlined in these Conditions.
2.2 We reserve the right to alter the event program in respect of the line up, the times and dates of performances, facilities or locations of the event and the start and finish time and date of the event without liability to the ticket holder.
2.3 No one artist shall be deemed a headliner and no cancellation of a single or multiple artists shall constitute a material change to the Event.
2.4 Refunds will be available in the event of a full cancellation of the Event or if the Event is postponed to a wholly different date.
2.5 Any refunds processed will be done so for the face value of the Ticket, net of any transaction or booking fees.
2.6 The event will take place rain or shine. No refunds will be issued unless we cancel the event as a whole.
3. Prohibition of Transfer
3.1 All Tickets purchased prior to 1st of may 2024 shall require the name of the lead booker only.
3.2 All Tickets purchased prior to the 1st Mary 2024 purchased for any person other than the lead booker must have a name updated to the booking system by the 1st June 2024. Any unnamed tickets after this date will be invalidated.
3.3 All Tickets purchased after 1st of May 2024 must be purchased with the name of the ticket holder at the point of purchase.
3.4 Once named a Ticket cannot be passed or transferred to another individual unless done so via contact of Defiance Collective, for which an administration fee will be charged, and only to a known individual.
3.5 Authorized ticket agents will make available the alternation of names on Tickets until the 14th June 2024.
3.6 The Promoter reserves the right to invalidate any ticket believed to be sold on for personal gains.
3.7 All tickets will be required to be matched against valid photo ID upon entry to the Event. Any attendee unable to provide matching
photographic ID to their Ticket will be refused entry.
3.8 Any Tickets advertised for any commercial or promotional purposes (e.g. competition prizes; in hospitality, travel, accommodation packages) without our written approval shall be cancelled and invalidated without refund.
Conditions of Entry
Customers are required to meet the conditions of entry in order to gain access to the event. Conditions of entry are listed as:
No ID, no entry
Valid Ticket – tickets should be presented along with ID to match the name on the ticket, or the named ticket holder must be present.
Only acceptable I.D must be a CURRENT version of one of the following
Passport
Photocard driving licence
Armed Forces Identification cards
Screenshots of any form of ID will NOT be accepted
Defiance Collective LLC operate the challenge 25 policy
Admission is subject to search
Possession of Category prohibited items may result in admission refusal or involvement with the police.
Prohibited items are not permitted inside the festival gates and can be surrendered into amnesty bins or kept in a vehicle or locker during the festival
Unauthorized professional photography, audio and video is strictly prohibited
Defiance Collective LLC is not liable for damages, losses or injuries sustained at the festival
For any re-entry, access will only be granted the following day via the pass-out system. Full search will take place and re-entry will be at the discretion of Defiance Collective LLC. Personal allowances of alcohol are only permitted upon first entry.
Anyone heavily intoxicated by means of drugs or alcohol will be refused entry
Tickets are sold on the understanding that the event is subject to license from the appropriate authorities
The promoter, or their agents, reserve the right to refuse admission
The promoter, or their agents, reserve the right to enforce eviction from the festival site
The customer is responsible for checking the opening times of the festival gates. We will not be able to facilitate entry for arrivals outside of these hours. Please check our FAQs for the gate opening times.
Prohibited Items
Alcohol quantities above the personal allowance*
Animals (except registered guide dogs)
Audio visual recording or transmitting equipment
BBQs
Bicycles
Campfires
Chinese Lanterns
Distress Flares
Drones
Gas stoves above 220g
Generators
Glass drinking bottles or any open bottles
High viz jackets
Illegal substances
Knives (deemed not to be for the purposes of cooking / camping)
Laser pens
Liquid fuels
Mallets (deemed not to be for the purposes of camping)
New Psychoactive substances, including Nitrous Oxide
Pyrotechnics or Fireworks
Spray Paint
Stickers
Unauthorised promotional material unless otherwise agreed
Whipped cream / CO2 dispensers
Weapons (or anything that could be used as a weapon)
Unauthorised Sound systems
* Note that the personal allowance for alcohol is 12 cans of beer/ lager / cider OR 2 (plastic) bottles of wine per person. No Glass. No spirits are allowed. Sealed drinks, like bottles of water, are allowed but will be checked on entry to the site. There is no set limit on soft drinks or food. Personal allowance is only allowed upon first entry.
If the item is deemed to have the potential to cause damage or harm, or is illegal, then the item will be non-returnable. Security Management will use their discretion.
If the item is not deemed to have the potential to cause damage or harm and is legal but is on the prohibited items list, the item will be deemed as returnable.
Defiance Collective LLC, or their agent, reserves the right to the confiscation of any prohibited item found within the possession of any ticket holder, guest, staff, trader, or artist.
Should the individual in possession of a prohibited item refuse to surrender the item to the surrender bins, return it to their vehicle or lock in available lockers (item-dependent), Defiance Collective LLC reserves the right to refuse admission to the event.
Protection of Data
We do from time to time ask people for their personal details in forms to subscribe for specific information or enter applications electronically. Personal information collected via this website and the registration process is controlled by Defiance Collective LLC (the data controller). This data is only held for the specified purpose made clear at the time of collection. Data will only ever be shared with a third party for explicit, necessary processing purposes; such as Kaboodle, our primary ticket agency for purposes of accreditation on site, Tuned In Travel, our official travel partner etc.
We comply with all relevant data protection laws in all our dealings with personal data, and we will ensure that our Data Processors do the same.